Privacy Policy

The Chautauqua Center, Inc. ("TCC Health," "we," "us," or "our") operates this website at tcchealth.org. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website. Please read this policy carefully.

This policy applies to information collected on this website only. It does not apply to information collected through other means, such as information you provide to us in person, by telephone, or through our Patient Portal, which is operated by a third-party vendor and governed by its own privacy practices.

This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which governs how we handle your protected health information (PHI) as a healthcare provider. You can request a copy of our HIPAA Notice of Privacy Practices at any of our locations or by calling (716) 363-6050.

Information You Provide Voluntarily

We may collect personal information that you voluntarily submit to us, including when you:

• Fill out a contact or inquiry form
• Sign up for news or updates
• Make a donation through our PayPal donation link
• Contact us via email or phone

This may include your name, email address, phone number, mailing address, and the content of your message or inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, log files, and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the page you came from)
• Date and time of your visit

This information is used in aggregate to analyze trends, improve site performance, and enhance user experience. It is not used to identify you personally.

We use the information we collect to:

• Respond to your questions, inquiries, or requests
• Process donations made through our website
• Improve and optimize our website content and functionality
• Send informational communications you have requested
• Comply with applicable laws, regulations, and legal obligations
• Detect and prevent fraudulent activity or security incidents

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

As a Federally Qualified Health Center (FQHC), TCC Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA governs how we handle your protected health information (PHI) in the context of your care.

This website does not collect or transmit protected health information (PHI). Do not submit any health-related personal information through general website forms or contact inquiries. If you need to communicate health information, please do so through our secure Patient Portal or by contacting our office directly.

For information on how TCC Health handles your PHI, please refer to our Notice of Privacy Practices, available at any TCC Health location or by calling (716) 363-6050.

Our website integrates with third-party services to provide certain features. These services have their own privacy policies, which we encourage you to review:

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences and understand how the site is used.

Types of cookies we may use:

• Strictly necessary cookies: Required for the website to function properly (e.g., session management).
• Analytics cookies: Help us understand visitor behavior in aggregate, anonymized form.
• Functional cookies: Remember your preferences to personalize your experience.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect some website functionality, but will not prevent you from accessing general content.

We implement reasonable administrative, technical, and physical safeguards to protect information collected through this website. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at complianceofficer@thechautauquacenter.org.

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Depending on your location, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information in the "Contact Us" section below.

New York State Residents: New York State law provides additional protections for residents regarding the collection and use of personal data. For questions about your rights under New York law, please contact our office.

Our website may contain links to external websites that are not operated by TCC Health. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

Your continued use of this website after any changes constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For questions specifically about your protected health information (PHI) under HIPAA, please request our Notice of Privacy Practices at any TCC Health location.