The Chautauqua Center continues to work closely with county and state health officials to monitor the Corona Virus (COVID-19) situation: currently there is a low risk of concern for our area.
The safety of our patients and our employees is our number one priority. If you are experiencing any of the following flu like symptoms: fever, coughing, body aches, nausea, vomiting, diarrhea or shortness of breath, we ask that you call the office before coming to your appointment. Please do not come directly to the office without speaking to a member of our medical team.
Importantly, please continue to practice good hand
hygiene.
- Refrain from touching your eyes, nose or mouth with unwashed hands.
- Wash your hands often for at least 20 seconds with soap and water or use an alcohol-based hand sanitizer of 70% or more.
- Cover your mouth and nose with a tissue when coughing or sneezing. Discard the tissue and clean your hands. If a tissue is not available, cough or sneeze into your sleeve.
- Avoid shaking hands
To minimize risk of infection to all of our patients and staff, we are asking that patients coming in for an appointment be accompanied by no more that one adult family member or caregiver unless medically necessary.
Purpose: The Nursing Supervisor is responsible for ensuring successful day-‐to-‐day clinical operations and delivery of clinical services across the sites of TCC. The Supervisor will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites.
The Supervisor will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. S/he will oversee the functioning of key systems vital to clinic operations, including: efficient systems for scheduling; management of clinic flow; referral tracking and panel management. The Supervisor will play a central role in the clinic’s goal to achieve and maintain Patient Centered Medical Home (PCMH) recognition and optimizing electronic health records (EHR) and other Health Information Technology. S/he will lead and facilitate key process improvements in patient access measures, clinic flow, population based quality improvement, and patient experience.
Duties and Tasks
Clinic Administration (40%)
• Responsible for oversight of clinical operations across TCC sites. This includes direct oversight of day-‐to-‐day management of medical records, providers, nurses and clinic coordinators, and security areas.
• In collaboration with the Operations Manager, responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across all sites for Front Desk and Clinic Coordinator work areas, including:
o Patient registration
o Patient Check-‐out
o Population Management
o Referral Tracking and Coordination
• Monitors and ensures clinical and operational performance goals are maintained across TCC. Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
• Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
• Participate and provides leadership in Patient Centered Medical Home team and ensure effective implementation and maintenance of concepts, principles and processes across the Clinic.
• Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved clinic flow. Maintain efficient patient care work flow through a team approach
• Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
• Ensure adherence to TCC policies, procedures, and standards regarding: quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility.
• Serve as Site Manager at assigned location(s), as needed. Monitor and ensure clinical and operational performance standards are maintained at the assigned sites(s). Lead site efforts to achieve established goals for productivity and quality goals, collaborating closely with the CMO.
Administration (35%)
• Create, analyze and present data and reports as relevant to clinical operations.
• Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.
• Responsible for creating, updating and maintaining policies and procedures related to clinical operations.
• Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans.
• Track and approve operational expenses within budget guidelines.
• Collaborate with the CEO and other management to develop program and organizational goals and budgets.
• Provide oversight and leadership for clinical and operational projects.
• Participate in the formulation of clinic objectives, policies and procedures, working closely with members of the Clinical Management team.
• Evaluate processes and systems of clinic in accordance with clinic policies and procedures.
• Collect, organize and summarize data for performance measurement, internal and external reporting and decision-‐making.
• Represent TCC in outside committees and/or collaborations as necessary.
Supervision and Training (25%)
• Directly supervises nurses, medical assistants and other staff as assigned.
• Co-‐lead monthly QA meetings with the CMO. This includes leading the various plans including risk management, emergency preparedness, corporate compliance and others as assigned.
• Completes subordinates performance evaluations in a timely manner.
• Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.
• Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.
• Complete other tasks as assigned.
Position Qualifications
• 3-‐5 years of management or supervisory experience in a healthcare or medical setting.
• College degree or equivalent work experience.
• Familiarity with quality and process improvement methodology, such as Lean.
• Working knowledge of federal and state regulations that impact clinic operations, including HIPAA.
• Bilingual English/Spanish preferred.
• Ability to use MS Office programs, including MS Word, Excel and Outlook.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Effective problem solving and ability to analyze and use data for decision making.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
• Excellent verbal and written communication skills.
• Ability to work flexible and extended hours and travel between sites as needed.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
