Description: Patient Care Assistant
Purpose: The Patient Medical Care Assistant, under the supervision of an appropriate licensed professional, helps patients and their families by providing information, services and assistance. This is accomplished by performing administrative duties and handling basic clinical tasks.
Job Duties:
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Secures patient information and maintains patient confidence by completing and safeguarding medical records
- Counsels patients by transmitting physician’s orders and questions
- Schedules appointments, as needed, with specialists by making arrangements; verifying times with patients; preparing charts, pre-admission and consent forms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
- Respects patients by recognizing their rights; maintaining confidentiality.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
- Assists all patients through the healthcare system by acting as a patient advocate and navigator.
- Participates in Patient Centered Medical Home team meetings and quality improvement initiatives.
- Supports patient self-management of disease and behavior modification interventions.
- Contributes to team effort by accomplishing related results as needed.
- Verify insurances for all behavioral health patients being seen on a given day, as well as monitor thresholds and authorizations.
- Provide reminder calls for behavioral health patients.
- Provide interpretation services for clients who are Spanish speaking only.
- Maintain personal schedule to be shared with other behavioral health staff to coordinate patient services.
- All other duties as assigned
Education/Skills/Qualifications:
- High School Diploma, plus two years equivalent experience required
- Bilingual needed
- Proficiency in Microsoft Office
- Self-disciplined, energetic, passionate, innovative
- Ability to complete data input into the health record
- 1 year ambulatory or public health experience preferred
- Knowledge of medical office practices, procedures and equipment
- Confidence to communicate and outreach to other community healthcare organizations and personnel
- Leadership and organizational skills essential
- Excellent interpersonal and communication skills required
- Strong organization skills
- Must be a self-motivator
- Ability to work both as a team member and independently
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
POSITION: Family Nurse Practitioner
SUMMARY: Provide quality and cost effective primary care services to the patient population, meeting their diverse health and social needs, under the supervision of a physician.
The Chautauqua Center (TCC) expects all employees to respond and participate in emergency situation per emergency policies and procedures.
DUTIES AND RESPONSIBILITIES:
- Clinical
- Perform complete examination of patients including adults, children and infants
- Assess and manage acute and chronic conditions and participate in disease registry
- Screen all patients for health maintenance needs, including immunizations
- Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate
- Assists in preparation and selection of patient education materials
- Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist
- Helps coordinate efficient flow of patients through the system of care
- Helps monitor status of referrals
- Obtain and review patient histories and develop patient care charts, ensuring completeness and accuracy
- Helps facilitate creation and tracking of patient data, specimens and records
- Practices safety, environmental, and/or infection control methods
- Helps provide triage services and treatment services during disaster, per protocol
- Prescribes appropriate pharmacologic and non-pharmacologic treatment modalities.
- Monitors the effectiveness of interventions.
- Collaborates with multidisciplinary team members by making appropriate referrals.
- Maintains hospital privileges as designated by TCC
- Shares a call schedule with other providers
- Other duties as assigned by TCC
- Administrative
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- Provide trainings on procedures, risk management and emergency care
- Participate in Quality Assurance, peer review and maintain confidentiality
- Participate in quality improvement, chart audits, and process improvement programs, both system-wide and cluster specific
- Participate in cluster specific meetings and administrative task as assigned by Medical Director or CEO
- Helps in recording of no-show visits and lab results/refills
- Participates or collaborates with marketing and other health education staff on education and patient recruitment health fairs
- Maintain current knowledge-base and appropriate licensure
- Performs miscellaneous job-related duties as assigned
- Other duties as assigned by TCC
QUALIFICATIONS:
- Graduate of an Accredited School of Nursing
- Graduate of an Accredited Nurse Practitioner Program
- Licensed to work in the state of New York
- Board Certification
- CPR certified
- Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
- Minimum 1 year experience in a primary care clinic
- Legal authorization to work in the United States
- Bilingual Spanish/English strongly preferred
- Sensitivity in the provision of services to people of various ethnic, cultural, socioeconomic, education and lifestyle backgrounds
- Computer literate in a Windows-based environment
- A valid State Driver’s license with clean records and access to insured automobile
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status regarding public assistance, veteran status, citizenship or membership in any other legally protected class.
Description: Licensed Practical Nurse in Dunkirk Pediatrics
Purpose: Functions as a member of the nursing team. Responsible and accountable for providing direct and indirect patient care. Performs established outpatient nursing care services and procedures reflective of TCC mission and values.
Job Duties:
- Prepares patients for examination:
- Greets patients
- Reviews symptoms, treatment, and past health/medical history
- Takes B/P, weight, height, temperature, and other measurements such as peak
flow and/or vitals as appropriate to complete health assessment in clinical area
- Performs vision, hearing screenings, EKG’s and spirometry if appropriate
- Assists with provision of care that includes treatment, teaching and counseling
- Assists with patient scheduling and encounter forms
- Answers and triages telephone calls and callbacks as instructed by registered nurse, physician assistant, nurse practitioner and/or physician
- Cleans and stocks examination rooms and maintains room cleaning schedule
- Responsible for set-up, assisting and post-cleaning for special procedures
- Maintains clinical records and logs for clinical area
- Responsible for maintaining, inventory of medical, office, supplies for clinical area
- Files charts, lab reports, patient forms and information in the medical records
- Requests medical records from other health care provider.
- Assists with chart flow/medical records in TCC and for other providers
- Assists with the planning and implementation of programs for patients and families to increase awareness of relevant medical conditions, decrease risk-behaviors, and increase responsibility for self-care
- Attends and participates in in-service education for staff, quality assurance program, and risk management programs
- Relieves and substitutes for other staff as needed
- Assists with recognizing the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them
- Understands the TCC’s relationship with the community and maintains positive image and relationships
- Identifies unsafe patient environment and intervenes responsibly.
- Maintains open communication with the Medical Assistants, Dietitian, Social Worker, Registered Nurses, Medical Director, Nurse Practitioners, and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes
- Assists with coordinating care of patient, referring to appropriate community resources and TCC ancillary services when needed
- Interprets TCC services and policies to patients and families
- Assists patients and families in functioning at their optimum level
- Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
- Performs other duties as assigned
Education/Skills/Qualifications:
- Graduate of an accredited program for practical nursing.
- Current LPN license or must have taken state boards within 2 months after graduation. If has failed exam, must take the next exam on the first available date.
- Current CPR certification
- One year ambulatory or public health experience is preferred
- Strong assessment skills required.
- Excellent interpersonal and communication skills required.
- Leadership and organizational skills essential.
- Satisfactory completion of medication course.
- Bilingual especially in Spanish is preferred.
- Computer literate preferred.
- Knowledge of medical office practices, procedures and equipment.
- Knowledge of problem-oriented record keeping
- Correct English usage, spelling and grammar.
- Skilled nursing care and follow-up with thorough documentation
- Knowledge of community resources
- Ability to work independently in the absence of supervision
- Self-motivated and flexible to daily patient schedule and/or clinic needs
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Description: Registered Nurse
Purpose: The R.N. will promote and restore patient’s health as they provide, delegate, evaluate and coordinate comprehensive professional nursing care through the use of the nursing process for patients of all ages, gender, cultures, and background; provide physical and psycho-social support to patients, friends, and families. This individual may oversee clinical care of other personnel, including LPN’s and MA’s.
Job Duties:
- Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
- Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Promotes patient’s independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions
- Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations
- Documents patient care services by charting in patient record
- Maintains continuity by documenting and communicating actions, irregularities, and continuing needs
- Maintains patient confidence and protects operations by keeping information confidential
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies
- Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport
- Assess, plan, direct and evaluate total nursing care in accordance with established standards, policies and procedures of TCC
- Provides case management by being a patient advocate, resource and contact person for patients
- Performs assessment data collection and documents subjective data (chief complaint and allergies) and objective data (vital signs/weight/etc.). Reviews basic health history information for patients; focusing on environmental, self-care and clinic discharge planning
- Administers medications and intravenous solutions skillfully and correctly, and performs lab/diagnostic testing as ordered by provider and reports all critical lab values immediately
- Anticipates and prepares examination room with equipment and supplies required for the visit. Assists provider with examination and procedures per request
- Participates in Quality Improvement activities, including the QPIC Committee
- Participates in training, orientation, competency assessment and education of new employees
- Communicates clearly, concisely and accurately
- Serves as a resource person to other staff
- Acts in a professional manner, reflecting the mission of TCC and demonstrates compliance with all policy, procedures and federal/state regulations
- Performs other duties as assigned
Education/Skills/Qualifications:
- Graduate of an accredited program for registered nursing
- Current RN license or must have taken state boards within 2 months after graduation. If has failed exam, must take the next exam on the first available date
- Current CPR certification
- One year ambulatory or public health experience is preferred
- Strong assessment skills required
- Excellent interpersonal and communication skills required
- Leadership and organizational skills essential
- Bilingual especially in Spanish is preferred
- Computer literate preferred
- Knowledge of medical office practices, procedures and equipment
- Knowledge of problem-oriented record keeping
- Correct English usage, spelling and grammar
- Skilled nursing care and follow-up with thorough documentation
- Knowledge of community resources
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Description: Nursing Coordinator
Purpose: The supervisor will promote and restore patient’s health as they provide, delegate, evaluate and coordinate comprehensive professional nursing care using the nursing process for patients of all ages, gender, cultures, and background. The individual will oversee other personnel, including RNs, LPN’s and MAs. Reports directly to the Clinical Director.
Job Duties:
- Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
- Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Promotes patient’s independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions
- Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Supervise nursing staff through hiring, corrective action, and annual performance evaluations.
- Improve nursing processes and protocols by frequently evaluating systems.
- Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations
- Documents patient care services by charting in patient record
- Maintains continuity by documenting and communicating actions, irregularities, and continuing needs
- Maintains patient confidence and protects operations by keeping information confidential
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies
- Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport
- Assess, plan, direct and evaluate total nursing care in accordance with established standards, policies and procedures of TCC
- Provides case management by being a patient advocate, resource and contact person for patients
- Performs assessment data collection and documents subjective data (chief complaint and allergies) and objective data (vital signs/weight/etc.). Reviews basic health history information for patients; focusing on environmental, self-care and clinic discharge planning
- Administers medications and intravenous solutions skillfully and correctly, and performs lab/diagnostic testing as ordered by provider and reports all critical lab values immediately
- Anticipates and prepares examination room with equipment and supplies required for the visit. Assists provider with examination and procedures per request
- Participates in Quality Improvement activities, including the QPIC Committee
- Participates in training, orientation, competency assessment and education of new employees
- Communicates clearly, concisely and accurately
- Serves as a resource person to other staff
- Acts in a professional manner, reflecting the mission of TCC and demonstrates compliance with all policy, procedures and federal/state regulations
- Performs other duties as assigned
Education/Skills/Qualifications:
- Graduate of an accredited program for nursing.
- Current RN license and registration.
- Experience in supervising within a healthcare setting.
- Current CPR certification
- Three years ambulatory or public health experience is preferred
- Strong assessment skills required
- Excellent interpersonal and communication skills required
- Leadership and organizational skills essential
- Bilingual especially in Spanish is preferred
- Computer literate preferred
- Knowledge of medical office practices, procedures and equipment
- Knowledge of problem-oriented record keeping
- Correct English usage, spelling and grammar
- Skilled nursing care and follow-up with thorough documentation
- Knowledge of community resources
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
