Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications.
Job Duties:
- Experience as a Navigator or Certified Application Counselor(CAC) who assists individuals with application through the NYS Marketplace, preferred.
- Provide efficient and professional telephone services, transfer calls according to established protocols
- Participates in daily “planned” discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as : no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE’s; preventive services
- Educates the patient as to the date and time of this visit.
- Performs clerical functions for provider within the sphere of responsibility.
- Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours
- Respect and maintain privacy and dignity of agency patients, ensure patients/TCC guests confidentially at all times
- Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff
- Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures
- Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale
- Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily
- Maintains and builds on the general information and knowledge of available resources for patients within the community
- Explains and assists individuals/community with new patient paperwork/packets and new patient orientation
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
- Initiates the medical record by creating and processing the patient care record folder.
- Corrects and communicates patient records problems according to established procedures
- Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Performs other duties as assigned
- Send Office Manager a weekly supply order
- Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction
- Recognize and maintain confidentiality of work materials as appropriate
- Works independently in the absence of supervision;
- Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion.
- Treats others with consideration, courtesy and respect.
- Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan.
- Follow TCC’s policies and procedures
- Participates in the maintenance of a clean and safe environment.
- Remains calm and continues to work effectively in stressful situations.
- Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities.
- Must plan one’s own work such that it is accomplished in the allocated time.
- Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed.
- Identify outreach and financial opportunities within the community(ie, school, senior, employer)
- On Occasion attends/conducts community/TCC events, forums, presentations
- Adheres to the Smoke Free Environment policy.
- Performs other duties as assigned
Education/Skills/Qualifications:
- High School diploma or equivalent
- Must have computer knowledge, Microsoft Excel and Word
- Associates Degree from an accredited school is preferred
- Excellent interpersonal and communication skills
- One year of work experience in an organization performing duties
- Computer competency
- Bilingual in Spanish helpful
- Correct English usage, grammar, and spelling
- Basic math skills
- Operate office equipment.
- Ability to learn office methods, rules and policies
- Ability to interact effectively and in a supportive manner with persons of all backgrounds
- Understand and carry out verbal and written instructions
- Perform arithmetic calculations
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act(HIPAA)
- Ability to use sound judgment and independent thinking
- Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community
- Valid driver’s license
- Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace
Understands and willing to support the Mission of The Chautauqua Center is “To deliver comprehensive high quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams”.
The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
SUMMARY: Provide quality and cost-effective primary care services to patient population, meeting their diverse health and social needs, under the supervision of a physician. The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.
Job Description/Duties
– Distribute medications to patients in clinic
– Documentation of all distributions within EHR
– Take refill requests from patients
– Take payments from patients
– Communicating patient needs to pharmacist or medical provider
– Communicating with patients and coordinating delivery
– Maintains contact with other departments, medical staff, and nursing staff to determine needs, resolve problems
– Adhere to all guidelines set forth in the pharmacy policies
– Adheres to standard procedures at The Chautauqua Center
– Attend meetings as directed
– Availability to work variable hours including evening or Saturdays as needed
– Other duties as assigned.
Qualifications and Experience
– Must be organized and able to work independently under direction of Pharmacy Director.
– Must exhibit a high degree of professional excellence, initiative, and a high standard of ethics.
– Must be physically able to stand for a long period of time and lift moderate weights.
– Pharmacy technician experience is preferred
– Exceptional networking and negotiations skills
– Ability to work in a fast-paced, team-oriented environment
– Fluency in Spanish/English highly desirable
– Ability to utilize sound judgment and independent thinking
– Excellent verbal and written communication skills
– Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
– Ability to establish and maintain positive and effective work relationships
– Maintain project plans with high-level of accuracy in Word, PowerPoint, Excel and pharmacy software system
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
PURPOSE OF THE POSITION – The Information Technician is responsible for installing and maintaining computer hardware, software and networks. It is intended that this will be a learning position for configuration and maintenance of Electronic Medical Reporting systems.
SCOPE – The Information Technician reports to the IT Director and provides hardware/software maintenance, training/consultation, and recommendations about future planning and development of resources.
RESPONSIBILITIES
1. Ensure technology is accessible and fully functional.
· Install/troubleshoot hardware, software and PC’s
· Maintain current and accurate input and exit inventory of technology hardware, software and resources
2. Monitor and maintain technology to ensure maximum access
· Maintain log and/or list of required repairs and maintenance
· Install work stations & connect and set up hardware
· Contribute to monitoring security
· Provide support for all networked devices
· Provide proactive support for all designated systems
3. Perform other related duties as required during working hours.
Education requirements
- Graduate of an accredited IT program, college or university
· One or more years’ experience working in an office environment
· One or more years’ experience working troubleshooting computer systems
· CompTIA A+ Certification preferred
RELATED SKILLS AND ABILITIES
Knowledge
Maintaining & updating modern technology skill set
Computer viruses. Malware, Ransomware prevention
E-mail systems
TCP/IP Protocols
Domain environment support
Skills
Valid driver’s license and ability to use an automobile for travel to various jobsites
Effective analytical and problem-solving skills
Process compliance
Effective decision-making skills
Effective listening, presentation and verbal communications skills
Effective written communications skills
Effective stress & time management skills
Keyboarding/typing
Personal Attributes
Demonstrate integrity
Be respectful
Possess cultural awareness and sensitivity
Be flexible
Demonstrate sound work ethics
Discretion for confidential information
Punctuality
Working Conditions
The Information Technician may have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Information Technician will have to do some lifting of computer equipment, supplies and materials from time to time
Environmental Conditions
The Information Technician may have to manage several support cases at one time and may be interrupted frequently to meet the needs and requests of our users. The Information Technician may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Description: Serves patients by preparing medications; giving pharmacological information to multidisciplinary health care team; monitoring patient drug therapies.
Job Description/Duties
– Prepares medications by reviewing and interpreting physician orders; detecting therapeutic incompatibilities.
– Dispenses medications by packaging and labeling pharmaceuticals.
– Controls medications by monitoring drug therapies; advising interventions.
– Completes pharmacy operational requirements by organizing and directing technicians’ work flow
– Verify prescription preparation and labeling of pharmaceuticals; verify order entries
– Provides thorough documentation
– Provides pharmacological information by answering questions and requests of health care professionals
– Counsel patients on drug therapies and demonstrate use of devices as needed.
– Answer phone calls and appropriately address/direct patient and medical provider needs
– Develops clinical staff’s pharmacological knowledge by participating in clinical programs
– Training pharmacy staff, students, interns, externs, residents, and other health care professionals.
– Complies with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and the food and drug administration by maintaining records for controlled substances
– Removing outdated and damaged drugs from the pharmacy inventory
– Supervise the work results of support personnel
– Study existing and new legislation
– Advise management on needed actions.
– Protects patients and technicians by adhering to infection-control protocols.
– Maintains safe and clean working environment by complying with procedures, rules, and regulations.
– Maintains contact with other departments, medical staff, and nursing staff to determine needs, resolve problems
– Adhere to all guidelines set forth in the pharmacy policies and procedures
– Adheres to standard procedures at The Chautauqua Center
– Attend meetings as directed
– Availability to work variable hours including evenings or Saturdays as needed
– Other duties as assigned.
Qualifications and Experience
– Maintain current NY Pharmacist license
– Certification to administer immunizations in NY
– Experience with the 340B Drug Discount Program
– Must be organized and able to work independently under direction of Pharmacy Director.
– Must exhibit a high degree of professional excellence, initiative, and a high standard of ethics.
– Must be physically able to stand for a long period of time and lift moderate weights.
– Exceptional networking and negotiations skills
– Ability to work in a fast-paced, team-oriented environment
– Ability to adapt to evolving environment and tasks
– Fluency in Spanish/English highly desirable
– Ability to utilize sound judgment and independent thinking
– Excellent verbal and written communication skills
– Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
– Ability to establish and maintain positive and effective work relationships
– Maintain project plans with high-level of accuracy in Word, PowerPoint, Excel and pharmacy software systems
– Ability to drive and current NYS driver’s license
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
