Description: Patient Care Assistant
Purpose: The Patient Medical Care Assistant, under the supervision of an appropriate licensed professional, helps patients and their families by providing information, services and assistance. This is accomplished by performing administrative duties and handling basic clinical tasks.
Job Duties:
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Secures patient information and maintains patient confidence by completing and safeguarding medical records
- Counsels patients by transmitting physician’s orders and questions
- Schedules appointments, as needed, with specialists by making arrangements; verifying times with patients; preparing charts, pre-admission and consent forms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
- Respects patients by recognizing their rights; maintaining confidentiality.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
- Assists all patients through the healthcare system by acting as a patient advocate and navigator.
- Participates in Patient Centered Medical Home team meetings and quality improvement initiatives.
- Supports patient self-management of disease and behavior modification interventions.
- Contributes to team effort by accomplishing related results as needed.
- Verify insurances for all behavioral health patients being seen on a given day, as well as monitor thresholds and authorizations.
- Provide reminder calls for behavioral health patients.
- Provide interpretation services for clients who are Spanish speaking only.
- Maintain personal schedule to be shared with other behavioral health staff to coordinate patient services.
- All other duties as assigned
Education/Skills/Qualifications:
- High School Diploma, plus two years equivalent experience required
- Bilingual needed
- Proficiency in Microsoft Office
- Self-disciplined, energetic, passionate, innovative
- Ability to complete data input into the health record
- 1 year ambulatory or public health experience preferred
- Knowledge of medical office practices, procedures and equipment
- Confidence to communicate and outreach to other community healthcare organizations and personnel
- Leadership and organizational skills essential
- Excellent interpersonal and communication skills required
- Strong organization skills
- Must be a self-motivator
- Ability to work both as a team member and independently
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.